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  • What is Bagpal?

  • Bagpal is a shipping service that turns to travellers who want to travel comfortably. You don ́t have to bring the luggage while traveling, or drag it around and wait in line for check-in at the airport. Pack your bag and contact us. We will handle the rest. We offer a door-to door service.

  • To carry heavy and unwieldy luggage to the airport, at intermediate stops and other transfer solutions can be wearisome enough, not to mention time consuming and frustrating. The Airlines statistics regarding on time deliverance of intact passenger luggage keep decreasing. We offer air travellers a more convenient, cost effective and safe way to ship their luggage.

  • We turn to all travelers who don ́t want to carry heavy and unwieldy luggage, queuing at the airport or waiting for the luggage at arrival.

  • Besides not having to drag your luggage to and from the airport, or waiting for check in, our service is more reliable in terms of bagage handeling, compared to the airlines luggage service. Our supplier has better statistics when it comes to lost or damaged luggage. Above that, using Bagpal can in serveral cases be more cost effective as well.

  • price issues

  • Prices vary according to the destination, the weight of the luggage, how many bags you have sent and how far in advance you have ordered pick up for your luggage. On the start page you can try the "What does it cost" tool to get a price estimate.

  • You pay with your credit card directly from our web page.

  • Theres always a basic insurance included. The price is based on the luggage cash value but can not exceed certain established values. More information about insurance coverage can be found in our Terms and Conditions. (Link) If you want to upgrade your insurance, you have the opportunity to purchase a supplementary insurance, where the value is based on your specified cash amount.

  • It depends on which airline you travel with. In many cases we can offer a better price. Especially if you travel with heavy or special luggage like skis, snowboard, golfbag or musical instruments.

  • When it comes to transmissions of personal belongings within and outside the EU, you do not usually pay duties or other charges. When sending to a country outside the European Union need, however, you fill in a customs declaration in which you state what your luggage contains and enter a value on content. However, there may be cases where there are local or national regulations that may involve fees and then you as the customer is responsible for paying them. If you are sending to a non-EU country, we recommend that you check the current country's customs rules, what you can and can not send and to which value and classification of objects by local customs authorities will let pass without charges.

  • Service

  • We offer a first-class door-to-door service. You book the luggage pick-up from our website. We collect it from your home, your work or a place of your choosing see more

  • You can send anything you were planning to check in at the airport. Your suitcases or any other special lugagge, View our Terms and Conditions page for items you are not allowed to send.

  • When booking a shipment of baggage outside the EU, you need to fill out a customs declaration (Proforma Invoice). The customs declaration is generated through bagpal.se, and you (sender) needs only to answer some simple questions about the content and enter the value of the contents of your luggage. Bagpal then generates the necessary documentation for you to print and attach to your luggage.

  • It depends on when and where you are travelling and when you arrive at your destination. Normally if you travel within Europe, we need to make the pick-up 1-3 working days before your departure.

  • No, You don ́t need to wrap or package your luggage. You send your bag in the same condition as you would have done checking-in at the airlines. The same with sport equipment. You do need a casing with extra padding covering the fragile parts of your equipment, for instance, the binding of your skiis or snowboard. For golf bags, we recomend a proper flight case. We kindly request that you use solid suitcases, suitable for the handeling required for air and road travel. It ́s unavoidable the that some suitcases might be slightly marked, although our luggage management is far more gentle than the airlines.

  • We can pick it up whereever you want. At your home, your workplace or at a place of your choosing.

  • We recommend having your bags delivered the day before you plan to arrive at your destination.  This way, you’ll have peace of mind knowing that your bags have been delivered, even before you board your flight.  Also, all deliveries are guaranteed by end of day, so if even if you plan to arrive in the morning, your bags will already be at your destination.  During the winter months, shipments can be impacted by unforeseen severe weather events, which can cause delays that are not covered by Luggage Forward’s on-time guarantee.  As a proactive measure, we recommend clients schedule the delivery of their bags 2 days prior to arrival.

  • You can be sure that your luggage is handled with more caution than when it is transported by airline baggage service. However, there is no guarantee for this but we will do everything possible to avoid any harm to your luggage.

  • The desired pick-up time can be specified but there is no guarantee that it will be so. Our drivers are working from "loops" when to pick up the luggage, making it difficult to determine a more precise time. Pick-up time is usually between 9:00 am - 4:00 pm, on weekdays.

  • Yes, you will receive a shipment (AWB) number from bagpal.se at the time of your booking and you can at any time log-in on your bagpal account and enter this number to see where your luggage is located.

  • You can contact us by email ([email protected]), telephone (+46 200-88 38 95) or via our social media channels during business hours on weekdays.

  • Yes, any hazardous or dangerous commodities are prohibited from all Luggage Forward shipments.  For shipments traveling between two countries, there may be additional items that are restricted by Customs on a country-specific basis.  Upon booking, you will be provided with a list of common items that are disallowed.  If you have questions, please contact one of our Forwarding Specialists  or see our Terms of Service.  Terms of Service .

  • It depends on where you are going and when you are supposed to reach your destination. Normally, within Europe, we need to retrieve your luggage 1-3 working days before your estimated time of arrival.

  • It is important that you try to specify the weight of your luggage as precisely as possible, feel free to use a scale. If you do not have access to a scale and the weight is not correct, then there is a risk that you will be charged for a higher weight deviation.

  • We act in accordance with the regulations and international conventions for freight globally and are thereby required to comply. We are responsible only for direct loss of baggage in terms of the weight-based limitations per kilogram, SDR available. SDR means Special Drawing Rights that translated to SEK in accordance with (at the time) determined course of the IMF (International Monetary Fund). Read more in General Conditions (link) http://www.bagpal.se/allmannavillkor

  • Basically. But for various reasons, there are a few countries we do not offer our service to. It may be due to customs issues, troubles or other circumstances. For questions about specific destinations? Please contact customer service.

  •  Not really, the only restriction is that a package, such as a suitcase must not weigh more than 70 kg. However, you can send how many suitcases you want that weigh less than 70 kg.

  • You specify where and when you want your luggage to be picked up. We can arrange for luggage pickup from your home, office, hotel, golf course, or other location of your choosing. Remember that the pickup location must be easily accessible for the driver. We deliver to all places holding a postal address including postcode. The delivery must be signed upon arrival by someone at the destination. In some countries, there are no zip codes, then add for example, village, town or suburb. If you need to enter this information it will appear in the booking process. We don ́t deliver to adresses with only a postal box, nor do we deliver to cruise ships.

  • If you miss the pickup time, are not present at the location or if the address is unavailable ( access card / key is required), the carrier will leave the pickup location. If for any reason the pickup could not be made, contact bagpal again to implement a renewed pickup. Cost of such a second pick-up will be charged to you as a customer.

  • Yes, when you have booked and paid your pickup, you get an email that contains a confirmation, tracking number and a link to the delivery notes to be printed in 3 copies. You keep one copy, one is placed at the top in your suitcase and one you give to the driver, who attaches it on your luggage. This procedure is mandatory when you book your transport with us.

  • Yes, you can send golf bags, skis, ski boots, strollers, musical instruments. If have questions on what you can send, please don ́t hesitate to contact us.

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